Terms & Conditions

Red White & Rose Terms and Conditions

READ THESE TERMS OF SALE BEFORE YOU PLACE YOUR ORDER. YOU CAN PRINT A COPY OF THESE TERMS AND CONDITIONS FOR FUTURE REFERENCE.

These terms relate to all products supplied or sold to you by Red White Rose, Brighton.

Formation of the contract

These terms of sale apply to all goods sold by Red White Rose, a company registered in England. Our company number is displayed at the bottom of this page.

No contract exists between you and Red White Rose for the sale of any goods until we have received your order together with payment and we have confirmed your order. Once your payment has been received, Red White Rose will confirm that your order has been accepted by sending an email to you at the email address you supplied in your order form.

Red White Rose’s confirmation of your order creates a legally binding contract between you and Red White Rose.

You have the right to cancel your order at any point, should you wish.

Red White Rose has the right to change these terms of sale without notifying you in relation to future sales and orders you place with us.

Description and price of the goods

The description and price of the products you order will be as shown on our website at the time you place your order. The prices shown on our website are only applicable to sales made through the website, the prices may vary in our retail stores.

All products are subject to availability. If any of the items on your order are not available then we will inform you as soon as possible, and refund or offer you an alternative product to replace it.

We endeavour to ensure that the prices shown on our website are accurate at the time you place your order. If there are any adjustments which need to be made to our prices then Red White Rose will inform you by email, or phone, to the address or phone number provided in your order as soon as possible. We will offer you the option of confirming your order at the correct price or cancelling it. If you do decide to cancel your order then we will refund you for anything that has been paid by you.

In addition to the price, you may be required to pay a delivery charge. We offer free local delivery, but orders from outside the local area may be subject to delivery charges. If you do not agree with the delivery price then you do not have to proceed with your order.

The price of all our products and any delivery charges are inclusive of VAT.

Your credit/debit card details will not be stored or kept in any form. Authority for payment must be given at the time you place your order.

All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If your payment declines, we will not be liable for any delay or non-delivery. In the interests of preventing fraudulent use of credit and debit cards, Red White Rose may need to contact you by telephone or email to verify details before we are able to deliver your order.

Wine Vintages – We will supply an later or earlier vintage when the quoted is not available

Payment

Payment for your orders, and any delivery charges, can be made by both credit or debit Visa or Mastercard. We do not accept American Express at this time.

Delivery

The products you order will be delivered to the address you give when you place your order.

If you have provided an alternative delivery address that is not within the United Kingdom an additional delivery charge may apply. Red White Rose will contact you and provide you with an accurate delivery charge should this be the case.

When you place your order you may wish to contact us with special instructions for delivery in case you are not in.

All products must be signed for on delivery by an adult aged 18 years or over.

If there is no one at the address who is legally able to accept delivery of the items, you will either be notified of an alternative delivery day or be asked to contact the courier to arrange re-delivery.

Every effort will be made to deliver the goods to you within 3 working days, however, this cannot be guaranteed. In this is the case we will contact you to inform you. A working day is Monday-Friday with the exclusion of weekends and Bank or other public holidays.

It may be possible to deliver on the same or next working day, please phone 01273 506614.

You will become the owner of the items you ordered and responsible for risk of loss or damage to them once they have been delivered to you.

You have the right to cancel the contract at any time prior to the items being delivered to you.

If you exercise your right of cancellation after the goods have been delivered to you, unless the item is defective or we have delivered the item to you in error, you must contact us on 01273 506614 to arrange collection. There may be a charge for this service.

Once you have notified us that you are cancelling your order, Red White Rose will refund or credit you within 10 days for any money that has been paid by you or debited from your credit/debit card for the products you no longer wish to purchase.

Data protection

Red White Rose will take all reasonable precautions to keep the details of your order and payment secure, but unless the we are negligent, we will not be liable for unauthorised access to information supplied by you.

Red White Rose will use the information you provide us for the purpose of fulfilling your order. We would like to notify you of products and offers that may be of interest to you from time to time, and if you would not like to be notified of these, please reply to an email from us with the subject line reading ‘unsubscribe’. You can correct any information, or ask for information about you to be deleted, by giving written notice to us by email.

Applicable law

These terms of sale and the supply of the products will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.

Complaints and Queries

If you are not happy with any aspect of our products or services, or if you have any queries or comments, please either email us or telephone us on 01273 506614.

GENERAL WEBSITE TERMS & CONDITIONS

These Terms and Conditions govern your use of the Red White Rose website. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not use the Red White Rose website. If you have any questions on the Terms and Conditions, please contact us on 01273 506614.

Use of the Company Site

The Red White Rose website is provided to you for your personal use subject to these Terms and Conditions. By using the website you agree to be bound by these Terms and Conditions. References to these Terms and Conditions include the consumer terms of sale.

You must be over eighteen years old to purchase alcohol from the Red White Rose website.

All personal details are kept strictly confidential and are not shared with any other party. As an additional security precaution we do not store any credit or debit card details on our website.

Amendments

We may update these Terms and Conditions from time to time for legal or regulatory reasons. Any changes will be notified to you via the e-mail address provided by you or via a suitable announcement on the website. The changes will apply to the use of the website after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the website. If you continue to use the website after the date on which the change comes into effect, your use of the Red White Rose indicates your agreement to be bound by the new Terms and Conditions.

Registration

To register on the website you must be over eighteen years of age.

You must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you.

Intellectual property

The content of the Red White Rose website is protected by copyright, trade marks, database right and other intellectual property rights. You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disk or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without written permission from Red White Rose.

Your use of the Red White Rose site

You may not use the Company Site for any of the following purposes:interfering with any other person’s use or enjoyment of the website; or making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Availability of the Red White Rose website

Although we aim to offer you the best service possible, we make no promise that the services on the website will meet your requirements. We cannot guarantee that the services will be fault-free. If a fault occurs with the website you should report it to on 01273 506614 and we will attempt to correct the fault as soon as we can.

Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.

Red White Rose liability

The website occasionally provides content from other websites or resources and while we try to ensure that material included on the website is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If we are informed of any inaccuracies in the material on the website we will attempt to correct the inaccuracies as soon as we reasonably can.

If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use the Red White Rose website. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.

Red White Rose have no liability for any damage or loss resulting from viruses, worms, Trojan horses or other malicious code or the corruption or loss of data or any damage to software or hardware.

Third Party Websites

As a convenience to customers, the website may include links to other web sites or material which are beyond our control. We are not responsible for content on any site outside our own.

Advertising and Sponsorship

Part of the website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the website complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.

Applicable Law

These Terms and Conditions will be subject to the laws of England. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within England.

International Use

We make no promise that materials on the website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

Miscellaneous

You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.

If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

Red White Rose will not be responsible for any breach of these Terms and Conditions caused by circumstances beyond our reasonable control.

The website is owned and run by Red White Rose, 2 Loyal Parade, Mill Rise, Brighton, BN1 5GG.

If you have any queries please contact us on 01273 506614.

Company Registration No. . VAT No.